We configure and develop business platforms that replace fragmented processes with structured workflows, usable information and clearer accountability. The result connects customers, teams and operations in one dependable system with better management visibility.
CRM & Enterprise Systems
What we deliver
- Customer relationship management
- Lead and sales pipelines
- Proposals, quotations and invoicing
- Project, task, support and ticketing
- Multi-branch operations and staff permissions
- Workflow approvals and customer portals
- Document generation and management dashboards
- Accounting and third-party integrations
Ideal for: Suited to organisations running customer, sales and service information across disconnected tools that need a single accountable platform.
Why teams choose Zylax
Every engagement combines commercial thinking with engineering discipline. We scope the work clearly, build in reviewable stages and stay accountable well beyond launch.
Business-First Thinking
Every recommendation is tied to a real commercial or operational objective — not technology for its own sake.
End-to-End Capability
Strategy, design, development, integration, deployment and support stay connected throughout.
Clear Ownership
Defined scope, visible milestones and direct communication keep decisions moving.
Engineering for Longevity
Security, maintainability and performance are considered from the start — not after launch.
How we work
From first conversation to long after launch.
We turn an unclear requirement into a practical plan — clarifying users, workflows, data, integrations and success criteria before development begins.
Discover & define
We agree what success looks like before writing any code.
- Objectives and users clarified
- Scope and acceptance criteria
- Architecture and delivery stages
- Clear, fixed quotation
Design & build
Delivered in reviewable stages, tested as we go.
- Interface and user journeys
- Development in reviewable stages
- Integrations and data handling
- Continuous testing and QA
Launch & improve
A controlled release, then we stay accountable.
- Controlled deployment
- Handover and documentation
- Post-launch support
- Maintenance and future phases
Packages & pricing
Start with a package below, or talk to us about a custom scope shaped around your requirements.
CRM Setup
For small teams moving from spreadsheets into a structured sales and follow-up system.
- CRM installed on your own domain with SSL and secure logins
- Lead and customer pipeline configured to your sales stages
- Up to 5 user accounts with roles and permission rules
- Lead sources, statuses and lost-reason lists configured
- Website enquiry forms connected directly into the pipeline
- Company, contact and deal records imported from your spreadsheets
- Email templates for enquiry acknowledgement and follow-up
- Activity logging and follow-up reminders per user
- Two-hour team training session with a written user guide
- 30 days of support after handover
CRM Plus
For growing teams that need quotations, activities, reminders and management visibility.
- Everything in CRM Setup
- Up to 20 user accounts across sales, service and management roles
- Custom fields and pipeline stages mapped to your process
- Quotation and proposal flow with branded PDF output
- Invoice, payment record and payment reminder configuration
- Task, activity and calendar reminders assigned per user
- Management dashboard covering pipeline, conversion and revenue
- Email and WhatsApp notification templates
- Data import from existing systems with field mapping and validation
- Two training sessions for administrators and users
- Written user documentation and recorded walkthroughs
- 60 days of support after handover
CRM Custom
For businesses that need CRM customised around their exact sales, service or operations process.
- Everything in CRM Plus
- Requirements workshop covering users, workflows, data and approvals
- Custom modules and screens built around your operating process
- Role-based permissions with approval and escalation routing
- Multi-branch or multi-company structure with separated reporting
- API integration with accounting, e-commerce or operational systems
- Automated notifications, SLA timers and escalation rules
- Custom report builder and management dashboards
- Document generation for quotations, contracts and service reports
- Staged delivery with user acceptance testing at each stage
- Administrator and end-user documentation with recorded training
- 90 days of support and a defined change-request process
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Popular questions
Answers to the questions we hear most often. If yours isn’t listed, contact us and we will help.
What does Zylax build?
Do you work only with companies in Malaysia?
Can you improve an existing website or system?
How is a custom project priced?
What does post-launch support cover?
