When off-the-shelf software creates more compromise than progress, we design a platform around your users, processes, data and growth plans. Every engagement begins with structured discovery of workflows, permissions, integrations and acceptance criteria before architecture is defined.
Custom Web Applications
What we deliver
- Customer and partner portals
- Internal operating platforms
- Workflow and approval systems
- Booking and reservation platforms
- Membership and multi-branch systems
- Inventory and order management
- Document and certificate portals
- Reporting dashboards and API-enabled applications
Ideal for: Suited to organisations whose operations have outgrown spreadsheets or generic tools and need software mapped to how they actually work.
Why teams choose Zylax
Every engagement combines commercial thinking with engineering discipline. We scope the work clearly, build in reviewable stages and stay accountable well beyond launch.
Business-First Thinking
Every recommendation is tied to a real commercial or operational objective — not technology for its own sake.
End-to-End Capability
Strategy, design, development, integration, deployment and support stay connected throughout.
Clear Ownership
Defined scope, visible milestones and direct communication keep decisions moving.
Engineering for Longevity
Security, maintainability and performance are considered from the start — not after launch.
How we work
From first conversation to long after launch.
We turn an unclear requirement into a practical plan — clarifying users, workflows, data, integrations and success criteria before development begins.
Discover & define
We agree what success looks like before writing any code.
- Objectives and users clarified
- Scope and acceptance criteria
- Architecture and delivery stages
- Clear, fixed quotation
Design & build
Delivered in reviewable stages, tested as we go.
- Interface and user journeys
- Development in reviewable stages
- Integrations and data handling
- Continuous testing and QA
Launch & improve
A controlled release, then we stay accountable.
- Controlled deployment
- Handover and documentation
- Post-launch support
- Maintenance and future phases
Packages & pricing
Start with a package below, or talk to us about a custom scope shaped around your requirements.
Workflow Automation
For teams that need to reduce repetitive admin work and improve follow-up visibility.
- Process mapping workshop covering triggers, steps and owners
- Up to 5 automated workflows built and documented
- Form and webhook triggers connected to your existing tools
- Email and WhatsApp routing with templated messages
- Approval steps with named reviewers and reminders
- Data synchronisation between two connected systems
- Error handling that alerts your team when an automation fails
- Activity log so every automated action stays traceable
- Reporting output to spreadsheet or dashboard
- Testing against real cases before switch-on
- Written runbook and one training session
- 30 days of support after handover
Business Portal
For companies that need a secure portal, dashboard or internal tool for daily operations.
- Everything in Workflow Automation
- Secure portal with logins, roles and permission groups
- Up to 8 modules covering forms, records and document handling
- Administrator dashboard for users, content and approvals
- Document upload, versioning and controlled access
- Search and filtering across all records
- Reports with export to Excel, CSV and PDF
- Email notifications on submission, approval and rejection
- Audit trail on record creation and every subsequent change
- Cloud deployment with SSL, scheduled backups and monitoring
- Administrator training and written user documentation
- 60 days of support after handover
Custom Platform
For businesses that need a full custom system across users, workflows, data, reports and integrations.
- Everything in Business Portal
- Structured discovery producing a signed scope and acceptance criteria
- System architecture and database design documented before build
- Custom modules, permissions and workflow rules built to specification
- Multi-tenant or multi-branch structure with separated data
- API layer for integration with your other systems
- Third-party integrations for payment, accounting or messaging
- Configurable dashboards and management reports
- Automated testing plus a user acceptance cycle at every stage
- Containerised deployment with CI/CD, monitoring and backup policy
- Source code handover, technical documentation and team training
- 90 days of support and a defined change-request process
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Popular questions
Answers to the questions we hear most often. If yours isn’t listed, contact us and we will help.
What does Zylax build?
Do you work only with companies in Malaysia?
Can you improve an existing website or system?
How is a custom project priced?
What does post-launch support cover?
